Monday, January 16, 2006
Giving Thanks
I will be leaving in a little while for Baton Rouge LA. I scored a hotel room for the first time since hurricane Katrina. I have a busy week planned, since I've not been able to see any of those customers for months.
While I was setting up appointments, I talked to someone at a paper mill who couldn't place me at all. (I had only met him once before.) I mentioned a new product we had discussed; he had a vague memory, but I could tell he still wasn't connecting me with anything. So I said "I'm short, I have red hair, I bring brownies..." and he said excitedly "Oh, I remember YOU". You just have to put things in perspective!
We had a huge job which absolutely went down the toilet the day after Thanksgiving. It was supposed to ship 12/19; suddenly the ship date was out to 3/24. The customer was facing penalty charges; it was a nighmare. Somehow the factory got the steel in, arranged for a special inspection required for this job, and shipped it on 12/30. When I was in the factory last week, I met the machinist who gave up his entire Christmas vacation (since we are normally shut down from Christmas to New Year's) to machine the steel into our product. I heard this morning that he is bragging to everyone in the shop that the salesman came out there to meet him and thank him personally. Wonder how he'll feel tomorrow when he receives the batch of brownies I just sent him. It never ceases to amaze me how little effort it takes to make people feel good. A simple thank you can make someone's day.
So to all of you who come here and read what I write -- thank you. Pass it on.
While I was setting up appointments, I talked to someone at a paper mill who couldn't place me at all. (I had only met him once before.) I mentioned a new product we had discussed; he had a vague memory, but I could tell he still wasn't connecting me with anything. So I said "I'm short, I have red hair, I bring brownies..." and he said excitedly "Oh, I remember YOU". You just have to put things in perspective!
We had a huge job which absolutely went down the toilet the day after Thanksgiving. It was supposed to ship 12/19; suddenly the ship date was out to 3/24. The customer was facing penalty charges; it was a nighmare. Somehow the factory got the steel in, arranged for a special inspection required for this job, and shipped it on 12/30. When I was in the factory last week, I met the machinist who gave up his entire Christmas vacation (since we are normally shut down from Christmas to New Year's) to machine the steel into our product. I heard this morning that he is bragging to everyone in the shop that the salesman came out there to meet him and thank him personally. Wonder how he'll feel tomorrow when he receives the batch of brownies I just sent him. It never ceases to amaze me how little effort it takes to make people feel good. A simple thank you can make someone's day.
So to all of you who come here and read what I write -- thank you. Pass it on.
5 Comments:
And thank you for reading my blog!!
:)
that is nice and people do appreciate when you do something like that, makes them feel special, so thanks for sharing:)
Thank you MM. And passs it on I shall.
You are right, it doesn't take much to make people smile. These are the kind of things that they remember.
Have a safe trip. I agree the it is so easy to make someone's day thst most of the time we just let the opputunity slip right on by.
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